Refund Policy

Last updated: 6 November 2026

Try a paid plan: if it is not for you, ask within 14 days of your first payment and you get all of it back.

1. Full refund within 14 days of your first payment

If you ask within 14 days of the first payment for a subscription, we refund that payment in full — no reason needed. This applies once per customer and covers every paid plan, including founding-member pricing.

2. Cancelling

Subscriptions are monthly and renew automatically. You can cancel at any time from the customer portal link in your receipt email, or by emailing us. After cancelling, your plan stays active until the end of the period you have paid for and is not charged again.

3. Renewals

Renewal payments are not refunded, except where the law requires it or as described below. We always refund duplicate charges, billing errors, and the unused part of a paid period if we discontinue your plan or close your account without a breach of the Terms on your part.

4. How to ask

Email support@hanradar.com from the address on your account with your receipt or order number. Refunds are issued by our merchant of record, Polar (polar.sh), to your original payment method; banks usually show them within 5–10 business days.

5. Your statutory rights

This policy adds to, and does not reduce, any cancellation or refund rights you have under the consumer law of the country where you live.

Questions: support@hanradar.com